We endeavor to make our customers happy and a purchase in MUMU Online Sotre an easy, pleasent and problem-free experience. To do that we offer our customers an option to return the items they bought within 14 days.
All items are quality controlled before shipment to make sure that you get only the best. If you receive an item that is not in perfect condition please contact us immediately.
Although we make every effort to display the colours of our products as accurately as possible computer monitors vary and we cannot guarantee that your monitor’s display of any color will be completely accurate.
How to process a return
If you are a customer based in the EU, you have the right to cancel your order with us under the Consumer Protection Distance Selling Regulations 2000 (DSRs).
To cancel your order please notify us on e-mail: info@mumubags.com within 14 days from the day of delivery and then send back the item to our warehouse on the adress below:
MUMU
Dzika 4a/57
00-194 Warsaw
Poland
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us, and that you retain proof of sending, in case of a dispute.
Please note that you must cover the cost of the return shipment.
All items must be returned unused, in their original condition and from the country that the order was delivered to. We will refund the full value of your order, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.
Refund
After our warehouse has received your return and verified that all of the conditions have been met, you will be refund within 30 days.
Your refund will be credited to the original purchaser’s credit card or on the bank account you provided.
Exchange
If you want to exchange received product for any other please contact us: info@mumubags.com