Regulations

To make sure that our products are shipped to you fast and safe we cooperate with the world leading logistics firm UPS.

We deliver to all EU countries, Russia and western Europe, United States, Canada, Australia and most Asia countries (full list is avaiable directly in order form). Shipping rates vary based upon destination (please see table below) and your rate will be automatically calculated at checkout.

We aim to dispatch all orders within 48 hours. Estimated delivery times are to be used only as a reference, will commence from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes.

Rates

EU countries – 12 euro

USA and Canada – 20 euro

South America, Australia and Asia – 30 euro

Russia, Ukraine and eastern Europe – 15 euro

When do we deliver

UPS delivers Monday to Friday, 9am to 5pm.

Tracking your order

After your item is dispatched from our warehouse you will be notified via e-mail about the status of the shipment and a shipping number which you will be able to use on UPS website.

Box

We pack our products in safe manner to be sure that you will get your purchased item in perfect condition.

We endeavor to make our customers happy and a purchase in MUMU Online Sotre an easy, pleasent and problem-free experience. To do that we offer our customers an option to return the items they bought within 14 days.

All items are quality controlled before shipment to make sure that you get only the best. If you receive an item that is not in perfect condition please contact us immediately.

Although we make every effort to display the colours of our products as accurately as possible computer monitors vary and we cannot guarantee that your monitor’s display of any color will be completely accurate.

How to process a return

If you are a customer based in the EU, you have the right to cancel your order with us under the Consumer Protection Distance Selling Regulations 2000 (DSRs).

To cancel your order please notify us on e-mail: info@mumubags.com within 14 days from the day of delivery and then send back the item to our warehouse on the adress below:

MUMU

Dzika 4a/57

00-194 Warsaw

Poland

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us, and that you retain proof of sending, in case of a dispute.

Please note that you must cover the cost of the return shipment.

All items must be returned unused, in their original condition and from the country that the order was delivered to. We will refund the full value of your order, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

Refund

After our warehouse has received your return and verified that all of the conditions have been met, you will be refund within 30 days.

Your refund will be credited to the original purchaser’s credit card or on the bank account you provided.

Exchange

If you want to exchange received product for any other please contact us: info@mumubags.com

How to make a purchase

Shopping in our online store is fast and easy. To find the product you want to buy use the appropriate category (eg. ‘big bags’) or simply ‘VIEW ALL’ the products available in the store. Then, when you decide to purchase, click ‘BUY’ button and the system will ask you whether you want continue shopping or finalize your buy. If you are going to add new products to your cart please select ‘Continue Shopping’. If the final product is already in the basket and you want to complete your purchase, select ‘Finish Shopping’ and the system will redirect you to the cashier and ask you to fill in the order form. This is the last step.

Remember that you can make your purchases as a ‘guest’ without having to sign in to our system.

Currency

You can choose between two currencies: EURO and SEK Swedish Crown. To choose the curency that you want to use during shopping click the right button in top right corner of the website.

Order form

To ease and accelerate the purchase order form is a single-step and simple. Just fill out your address details, choose the method of delivery and payment, and click ‘MAKE A PURCHASE’ button. After payment your order will be ready for process.

If the delivery address is the address of your office, business or place of work please indicate the name of the company in the order form as well.

Payments

Taking care of your safety and safe shopping MUMU collaborates with the leading companies in online payment market. To make a purchase in our store the only requirement is to have a bank account, credit card or debit card. The safe purchase is made through PayPal.

Preorder

If the product which you need is not available, you are more than welcome to contact us to place an order directly by e-mail: info@mumubags.com

We will inform you immediately if the product will be avaible and in what timeframe.

Confirmation of purchase

After placing an order and payment you will receive an e-mail with a confirmation containing the order and payment. You will also find the order number so you can track its progress on the ‘My Account’ site. Once the order is shipped you will receive another e-mail with the shipping confirmation and tracking number to track the shipment on the UPS website.

If you do not receive the mentioned mail above please check your ‘spam inbox’.

Changes to your order

If you want to make changes in the order or change the delivery address, please contact us at info@mumubags.com